The National Advisory Group (NAG) has partnered with Bluedot to learn exactly what Americans think about convenience stores and quick-service restaurants (QSR’s) today and what drives their behavior, sentiment, and loyalty. These findings will be presented for the first time at NAG and offer a glimpse into the current customer experience, how digital and mobile solutions influence customers, as well as expectations for the convenience stores of the future across key categories such as foodservice, fuel, snacking and tobacco.
The future of convenience stores is being reshaped by the increasing integration of electric vehicles and other alternative fuels. How long it takes for these fueling methods to affect your business depends on where you live. In this session, hear from leading authorities on how your forecourt will evolve over the next five years and what steps you can take now when building new stores to be ready for future changes.
1) Micro Stores, Food Trucks Non-Traditional Locations
2) Human Resources: Attracting Top Talent
3) Tobacco, CBD and Cannabis in C-Stores
4) Foodservice: Diversifying the Menu
5) Leadership for Young Executives
6) Foodservice: What Retail Leaders Are Doing From Apps to Delivery.
7) Growing Loyalty and AI Programs
8) Buying and Selling Stores and Financing Options
A number of next-generation technologies are converging, including loyalty, payments and POS systems. At the intersection, retailers expect a better, differentiated customer experience and returns to the bottom line. These technologies are enabling hyper-personalized customer experiences, seamless payments, mobile ordering, self-checkout, and other benefits. How are c-stores combining these technologies? What are the expectations for increased store operating profit? Our panel of distinguished retailers will answer these questions and more.