March 29, 2022

Learn from leading convenience and fuel retailers about their approach to creating loyal customer behavior and the investments that drive targeted business outcomes. NAG has partnered with Stuzo to survey convenience store chains and convenience store customers to find out what is driving sales at convenience stores. Topics covered include:
• Loyalty, Payment, and Cross-Channel Customer Experience Campaigns
• Onsite and Offsite Engagement
• CPG-Funded Offers
• Security and Privacy

The impacts of the COVID-19 pandemic on the retail sector and the nation’s supply chains are still unfolding. Retail has experienced massive labor shortages, supply disruptions and price increases. It’s impossible to predict the next pandemic, but retailers have learned quite a few lessons on how to deal with the next catastrophe. Hear from three convenience store retailers that embraced the unique challenges the Covid pandemic presented and learn about the leadership and stability they provided to guide their companies through those difficult days.

1) The Rise of Electric Vehicles. What This Means for Convenience Stores
2) HR: Unleashing the Power of Mobile Apps for Staffing Moderator: Laura Varn, Vice President, People & Culture and Communications, Parkland USA
3) What’s Next for Tobacco, CBD and Cannabis
4) Foodservice: How to Cut the Partnership on Delivery Moderator: Brad Chivington, Senior Vice President, High’s of Baltimore
5) How to Build a Private Label Business.
6) The Business of Coffee. Is Bean to Cup for You? Moderator: Joy Almekies, Senior Director of Food Services at Global Partners/Alltown
7) Cryptocurrency and Bitcoin: What C-Stores Need to Know

1) The Rise of Electric Vehicles. What This Means for Convenience Stores
2) HR: Unleashing the Power of Mobile Apps for Staffing Moderator: Laura Varn, Vice President, People & Culture and Communications, Parkland USA
3) What’s Next for Tobacco, CBD and Cannabis
4) Foodservice: How to Cut the Partnership on Delivery Moderator: Brad Chivington, Senior Vice President, High’s of Baltimore
5) How to Build a Private Label Business.
6) The Business of Coffee. Is Bean to Cup for You? Moderator: Joy Almekies, Senior Director of Food Services at Global Partners/Alltown
7) Cryptocurrency and Bitcoin: What C-Stores Need to Know

A labor shortage exists and it’s going to get worse before it gets better. The reality that it coincides with a growing skills gap makes for a very challenging time for retail executives and hiring managers. Experts recommend that HR leaders look to and build relationships with universities, recruiters and search firms, allow current staff to take part in external professional activities to help attract new talent, and look for potential employees on job boards and other social media outlets. Hear how top quartile chains are winning the labor battle.